Shipments & Returns

Please note; We DO ship worldwide, please email info@emma-harris.com for assistance.

Getting goods delivered to you safely is very important to us. We use Royal Mail for the majority of UK deliveries, outside of the UK we will use the quickest 'signed for' delivery service. You'll find our estimated delivery times further down this page.

If your home is hard to find or you’d like the courier to deliver your order to a neighbour or place of work, you can leave special instructions.We are here to help, so should you need any further information you can email our team info@emma-harris.com.If you miss a delivery, a card will be left letting you know how to arrange another delivery or pick-up your order in person.

Delivery Costs & Times

As you'd expect, delivery prices and times depend upon your location. The times quoted are from when we receive your order, to when you receive it. We will send you an email confirming that your parcel is on its way, with the tracking number. Should your parcel take longer than the expected delivery times, please contact info@emma-harris.com.

Delivery Service Cost Delivery Times
UK FREE 3-5 days
UK Fastrack £7.95 2 days
Europe £11.95 Aprrox 1 week
US & Rest of the World £13.95 Aprrox 2 weeks

For reasons out of our control, we can’t deliver to any of the following:

  • Miltary Bases / British Forces Post Office
  • HM Prisons
  • P.O. Boxes

Making a Return

We want you to be very happy with your purchase & love wearing it, but we do understand that there are times when something is just not quite right... If there’s a problem with your order, please contact info@emma-harris.co.uk quoting your order number. You'll need to contact us within 7days of receiving the goods, & we ask that all returns are returned unworn and within 14 days of receipt of goods. We will arrange collection of your returned item for UK returns. Collection addresses may be a place of work or another address. we realise you don't have the time to wait in all day for our courier to collect. For returns outside of the UK, we will contact you to discuss the best return options.

Very Important Note

All items must be returned to us in their original condition, unworn, undamaged and free from any fragrance or deodorant. We have to ask you to consider this when trying on our lingerie, as we cannot accept returns that have been damaged.

It’s your responsibility to ensure anything you return is in its original condition – unworn and unwashed, with all the tags attached and in the packaging it came in.

Statutory Rights

Your statutory rights are not affected by our returns policy and you will have the benefit of them too.

Once we have your package, we’ll then refund you and the funds should appear back in the account or on the card you paid with in less than 7 days. Your original delivery charge will not be reimbursed when mulitple sizes have been ordered.

If you are returning a parcel to us from overseas, please note that customs or import duties may be applicable. We are not able to pay these charges on your behalf or accept your parcel unless these costs have already been paid. Please contact your national Customs office for more information.